Privacy policy

Privacy Policy

Last updated: March 19, 2026

At Roberto Coin Middle East LLC, we are committed to protecting the privacy and confidentiality of our clients, in line with the highest standards expected from a luxury brand.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Services.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We collect personal information necessary to provide a seamless and secure shopping experience.

A. Information You Provide

• Name, email address, phone number

• Billing and shipping addresses

• Account login credentials

• Customer service communications

• Preferences (wishlist, product interests)

B. Transaction & Payment Information

• Order details and purchase history

• Payment confirmation (processed securely via third-party providers)
  We do NOT store your card details.

C. Automatically Collected Information

• IP address and device identifiers

• Browser type and device data

• Website usage behavior (pages viewed, time spent, clicks)

D. In-Store & POS Data Integration (IMPORTANT)

To ensure accurate product availability:

• Our website may be connected with physical boutique inventory systems (POS)

• Product availability may reflect real-time or near real-time updates from:

  • Mall of the Emirates

  • Dubai Mall

  • Marina Mall Abu Dhabi

E. Communication Channels
     

      We may contact customers via:

• WhatsApp
• SMS
• Email

This may involve the processing of transactional inventory data to ensure accurate stock display online.

2. How We Use Your Information

We use your data for the following purposes:

Order Fulfillment & Operations

• Process orders, payments, and deliveries

• Manage returns, exchanges, and customer support

Personalized Experience

• Recommend products based on browsing and purchase behavior

• Tailor website content and offers

Marketing & Advertising

• Send promotional emails/SMS (only if opted-in)

• Deliver personalized ads across platforms

Security & Fraud Prevention

• Detect fraudulent transactions

• Prevent unauthorized access

• Protect high-value purchases and customer accounts

Legal & Compliance

• Comply with UAE laws and regulations

• Respond to legal requests or disputes

3. Sharing of Personal Information

We only share your information where necessary:

Service Providers

• Shopify (hosting platform)

• Payment gateways (Stripe, etc.)

• Logistics and delivery partners

• IT, analytics, and marketing providers

Business & Marketing Partners

Used for:

• Advertising campaigns and customer engagement

• Customer Support & Services Tools 

Legal Authorities

If required for:

• Compliance with law

• Fraud investigations

 Legal Basis for Processing

we process personal data based on:

• Customer consent
• Contractual necessity (order fulfillment)
• Legal obligations
• Legitimate business interests

• We do not share data outside necessary operations
• All partners are contractually bound

4. Shopify & Third-Party Processing

Our store is powered by Shopify, which processes data to:

• Enable store functionality

• Improve performance and analytics

Your data may be transferred to servers outside the UAE.

For more information:
https://privacy.shopify.com/en

5. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality

• Analyze traffic and behavior

• Personalize advertising

You may control cookies via your browser settings.

6. Data Security

We implement advanced security measures including:

• SSL encryption

• Secure payment gateways

• Fraud monitoring systems

While we implement appropriate & Best security measures, no system can guarantee absolute security.

7. Data Retention

We retain personal data only as long as necessary for:

• Order fulfillment

• Legal compliance

• Customer support

8. Your Rights

Depending on applicable laws (including UAE PDPL), you may have the right to:

• Access your personal data

• Request correction or updates

• Request deletion

• Withdraw marketing consent

To exercise your rights:
email: dubaimoe@robertocoin.com

9. International Data Transfers

Your data may be processed outside the UAE, including:

• Shopify infrastructure

• Third-party service providers

We ensure appropriate safeguards are in place.

10. Children’s Privacy

Our Services are not intended for individuals under 18.
We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this policy periodically.
Changes will be reflected with a revised “Last Updated” date.

12. Contact Information

For any privacy-related inquiries:

Email: dubaimoe@robertocoin.com

Ph: Mall of the Emirates: +971 4 325 5311
Ph: Dubai Mall: +971 4 330 3555
Ph: Marina Mall Abu Dhabi: +971 2 585 0755

📍 Address:
Roberto Coin Middle East (LLC)
Shop No. F05, Mall of the Emirates
Al Barsha 1 - Dubai
United Arab Emirates